Allow Tri-Starr Manage your Help Desk Offsite.

help desk

OFFSITE

Tri-Starr can manage all your Help Desk needs offsite, so you don't have to.

Interested in OffSite HD

Allow us to answer any questions you make have on Help Desk needs.

STAYING RELEVANT WITH YOUR HELP DESK - 

As technology and business continue to evolve, the IT landscape looks far different than it did 10 or even 5 years ago. The traditional on-site help desk – which handled all device rollouts, support questions, break-fix emergencies and other urgent needs – is changing too. Many organizations cut costs to preserve or promote revenue-generating personnel, and the growing trend to outsource what are deemed low-level processes can hand many a help desk over to an external provider.

WHETHER ON PREMISSES, OUTSOURCED OR HYBRID -

Keeping your help desk relevant and aligned with business priorities is a must. Three major issues that seem to be a revolving door for companies offering a Help Desk are finding and keeping quality Help Desk professionals, adapting to the seasonal fluctuations and the constant balance of high and low volume needs.

  • Tri-Starr has a deep and wide network of candidates.

  • We provide ongoing focused sourcing for candidates.

  • We offer interviewing and qualifying of potential help.

  • and we can onboard your staff.

QUALITY PEOPLE

SEASONAL CHANGES

  • By partnering with Tri-Starr your business can quickly adapt to the seasonal demands.

  • Reducing the high churn rate, help keep you staffed and within budget.

VOLUME FLUCTUATIONS

  • It's is not mystery that fluctuations in volume can cause an immediate shortage or over abundance of staff.

  • Tri-Starr can help alleviate the the internal burden of contently looking for people.

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92%

want to be

treated with dignity.

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72%

want a 
thank you.

76%

want assurance that their problems will not be repeated.

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63%

want an
opportunity
to vent.

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74%

want an 
explanation.

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62%

want an
apology.

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