TriStarr Staffing Agency

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We Are In Need Of Multiple
Customer Service Representatives
IMMEDIATELY.

Customer Service Representative

Shift: Must be available from 9:00am-8:00pm

Pay Rate: $11/hr

 

Overview:

This position is primarily responsible for providing superior customer support to an active inbound queue for a medical software program. This role requires excellent focus on detail, listening, and communication to both the customer and members of Customer Service and all company teams.

 

Responsibilities:

· Focuses on providing 5 star customer service to both internal and external customers.

· Responsible for maintaining minimum call volume thresholds.

· Make outbound calls for follow up if First Call Resolution wasn’t able to be made

· Create a trouble ticket, if FCR wasn’t accomplished

· Update customer notes within company database.

· Respond to internal instant messages and emails

· Interpret documents such as claim forms, as well as company guidelines,
and procedure manuals.

 

Required Skills:

· Average computer skills

· Strong oral communication skills

· Ability to work in a call center environment

· Ability to type 35+ wpm

· Multi-tasking between windows on computer

 

Requirements:

· High school diploma or GED

· Previous customer service and support skills/experience

· Basic computer skills

Job Description

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CONTACT

Tri-Starr Group

121 Interpark Blvd, Ste. 108

San Antonio, TX 78216

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The Tri-Starr Group is an equal opportunity employer. We are committed to recruiting, employing, training, promoting, and developing individuals without discrimination because of race, color, religion, gender status, sex, national origin, citizenship, disability, genetic information, veteran status, sexual orientation, age, or any other protected status. Visit our Privacy Policy.