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help desk
SOLUTIONS
A service of Tri-Starr Group.
help us serve you better by
choosing your area of greatest need:
Tri-Starr will provide:
All people & technology located onsite at your location.
On boarding, Training and Managing of all Help Desk /Services desk staff.
Exceptional customer service & a proven SLA and KPI track record.
Strong retention of help desk/service desk resources.
ONSITE
OFFSITE
Tri-Starr will provide:
All people & technology are located at our location.
On boarding, Training and Managing of all Help Desk /Services desk staff.
Exceptional customer service & a proven SLA and KPI track record.
Strong retention of help desk/service desk resources.
SERVICES
Tri-Starr can assist with:
Managing the Transition.
We are prepared to staff your Help Desk/Service Desk needs immediately.
Tri-Starr can source, vet and payroll all your Help Desk/Service Desk staff.
Our reputation is known for doing what is right and best for our clients.
BENEFITS
BENEFITS
5
to allowing Tri-Starr
to assist with your Help Desk/Service Desk needs.
INCREASE CUSTOMER SATISFACTION
INCREASE EMPLOYEE RETENTION
INCREASE PRODUCTIVITY.
Experienced, responsive helpdesk professionals have the knowledge and resources to resolve staff IT issues quickly. This gets the staff member back to work faster, reducing productivity lost waiting for an overworked IT admin to show up.
We leverage our people and technology to deliver expert support. We increase first contact to resolution rate (FCR) and set clear expectations with service level agreements.
SINGLE POINT OF CONTACT.
We have low turnover rates. Quite simply, we hire the right people and trying them well. This also allows us to identify customers problems quickly and proactively eliminate problems.
ACCESS TO WIDER DEPTH OF KNOWLEDGE.
At Tri-Starr, we ensure that our helpdesk professionals maintain certification on a wide variety of technologies, vendors, and platforms. This gives our clients customized support for their particular industry and business applications.
We create the right culture, hire the right people and offer Training, Guidance and Benefits to all our employees. We take investing in our people and providing our customers a first class experience very seriously.
help desk
ONSITE
Allow Tri-Starr to help manage your Help Desk/Service Desk.
HD Onsite
help desk
OFFSITE
We have on-demand resources to facilitate your needs immediately.
OUR FOCUS:
1. To minimize the cost of Finding Quality People.
2. Increase your companies ability to adapt to Seasonal Changes.
3. Peace of Mind knowing you are prepared Volume Fluctuations.
QUALIFIED PEOPLE
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Tri-Starr has a deep and wide network of candidates.
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We provide ongoing focused sourcing for candidates.
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We offer interviewing and qualifying of potential help.
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We can onboard your staff.
SEASONAL CHANGES
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By partnering with Tri-Starr your business can quickly adapt to the seasonal demands.
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Reducing the high churn rate, helps keep you staffed and within budget.
VOLUME FLUCTUATIONS
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It's is not mystery that fluctuations in volume can cause an immediate shortage or over abundance of staff.
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Tri-Starr can help alleviate the the internal burden of constently looking for people.
Request Someone to Contact You Concerning
Offsite Help Desk/Service Desk Needs
HD Offsite
Transition
STAFFING
and
SERVICES
HD Transition Services
OUR SERVICE:
1. Assist in the transition of your Help Desk from internal to external or vice versa.
2. Utilize our experienced, knowledgable and current vetted pipeline of candidates.
3. Help build upon your current HD staff with quality people to deliver your service.
We Assist.
We're Experienced.
Request Someone to Contact You Concerning
Transition/Staffing Services.
We Collaborate.
We don't just do it all...we specialize in it all.
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